Regarding exchanges and returns
Regarding cancellation: You can cancel your order before it is shipped. Once your order has been shipped, we unfortunately cannot cancel your order.
We accept returns of products. In the unlikely event that the delivered product is soiled or damaged, or if you receive a different product than what you ordered, you must apply for a return within 30 days of delivery. you have the right to.
*Please note that some products cannot be returned because they have been used once (including opened packaging), or have been soiled or damaged by the customer.
Please note that we cannot exchange or return the following items.
・Products that have been used once (including those that have been opened)
-Products that have been defaced or damaged by the customer -Products that are in the clearance section, warehouse sale section, mark clearance, discontinued, visually defective, or close-out are non-refundable.
Once we receive and inspect your refund return, we will email you a receipt notification. We will also notify you of the approval or denial of your refund. If approved, your refund will be processed and a credit will be automatically applied to your credit card or original payment method within a certain number of days. Your refund is late or missing If you haven't received your refund yet, first check your bank account again. Then contact your credit card company. It may take some time for your refund to be officially notified. Next, contact your bank. There is often a processing time before your refund is posted. If you have done all of this and still do not receive a refund, please contact us at hello@timemore.com.
Please contact customer service hello@timemore.com for return address.
We accept returns of products. In the unlikely event that the delivered product is soiled or damaged, or if you receive a different product than what you ordered, you must apply for a return within 30 days of delivery. you have the right to.
*Please note that some products cannot be returned because they have been used once (including opened packaging), or have been soiled or damaged by the customer.
Please note that we cannot exchange or return the following items.
・Products that have been used once (including those that have been opened)
-Products that have been defaced or damaged by the customer -Products that are in the clearance section, warehouse sale section, mark clearance, discontinued, visually defective, or close-out are non-refundable.
Once we receive and inspect your refund return, we will email you a receipt notification. We will also notify you of the approval or denial of your refund. If approved, your refund will be processed and a credit will be automatically applied to your credit card or original payment method within a certain number of days. Your refund is late or missing If you haven't received your refund yet, first check your bank account again. Then contact your credit card company. It may take some time for your refund to be officially notified. Next, contact your bank. There is often a processing time before your refund is posted. If you have done all of this and still do not receive a refund, please contact us at hello@timemore.com.
Please contact customer service hello@timemore.com for return address.